Frequently Asked Questions

  • Onsite:We do provide resources for project or support exclusively to work at your office.
  • Offsite : We rosolve issues through our ticketing tool,telepresence,mail and call process
  • Hybrid : We do provide hybrid services based on the requirement.
  • In general we respond to customer issues within 30 minutes.We can also have complete SLA's based on customer requirement.
  • Yes, we are partnering with data center provider that can help host SAP and we take care of complete support.
  • We can also help running SAP from your location/data center.
  •  Yes, we do provide a seperate teamwhich works dedicatedly on clients requirement.
  •  We provide services at affordable prices based on customer/client requirement.
  • Yes, we operate 24*7.So we can support any time.

Eminent Software Solutions provides training in different formats

  • Instructor Lead, Live Virtual Training
  • Online Training
  • Class Room Training
  • On-site Training
  • We will send you a weekly report with all incidents open, resolved, closed and WIP for the week. We will have a weekly call to discuss the status.
  • A team of Consultants from Functional to Technical and Basis will work from Eminent’s Office and assist customer to run their day-to-day Business Operations effectively.
  • A basic SLA will be in place to adhere to Support Desk operation and Business functioning without any system/ application issues.

We will mail you regarding the details