Eminent Software Solutions Private Limited

Website: https://essonline.in

Last Updated: 8 October 2026

Eminent Software Solutions Private Limited ("we", "us", or "our") respects the privacy of customers, website visitors, business partners, and individuals who communicate with us.

This Privacy Policy explains how we collect, use, store, protect, and manage personal information through our website, customer support services, ERPNext Helpdesk system, and WhatsApp Business communications.

Depending on how you interact with us, we may collect:

• Name and business contact information
• Mobile phone number and WhatsApp number
• Company or organization name
• Customer support requests and ticket details
• Messages and attachments shared during support conversations
• Technical information necessary to investigate support issues
• Website usage information, where collected through website technologies

We aim to collect only information reasonably necessary to provide our services.

We may use personal information to:

• Respond to customer enquiries and support requests
• Create, assign, manage, and resolve helpdesk tickets
• Provide software consulting, implementation, and technical support
• Communicate support updates and service-related information
• Maintain records of customer interactions
• Improve our services, support processes, and website
• Meet applicable legal and regulatory obligations

We use WhatsApp Business services to communicate with customers and facilitate technical support.

When a customer contacts us through WhatsApp, we may process their phone number, message content, and relevant support details.

These details may be transferred to our internal helpdesk system to create or update support tickets and assign requests to authorized support personnel.

WhatsApp communications are also subject to the applicable privacy practices of Meta and WhatsApp.

We do not sell personal information collected through WhatsApp support communications.

Our customer support system may retain support tickets, customer information, technical issue descriptions, communication history, and resolution details.

Authorized support personnel may access this information for legitimate business and support purposes.

Access to customer information is managed according to assigned responsibilities and applicable access controls.

We do not sell personal information.

We may share relevant information with service providers and technology platforms when necessary to operate our website, deliver customer support, maintain business systems, or comply with legal requirements.

Such platforms may include website hosting providers, business communication services, and customer support technology providers.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

These measures may include access restrictions, authentication controls, secure communication channels, and administrative safeguards.

However, no internet-based service or electronic storage system can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide services, manage customer relationships, maintain support records, resolve disputes, and meet applicable legal obligations.

Retention periods may vary depending on the information involved and the purpose for which it was collected.

Individuals may request access to, correction of, or deletion of their personal information, subject to applicable law and legitimate retention requirements.

To submit a privacy-related request, please visit:

https://essonline.in

Use the Contact Us option and describe your request.

We may request reasonable information to verify your identity before processing a request involving personal information.

Our website may use cookies or similar technologies to support website functionality, improve user experience, and understand website usage.

The availability and purposes of these technologies depend on the services and features enabled on our website.

Where required by applicable law, we will provide appropriate information or choices regarding non-essential cookies.

Our website and support services may use third-party platforms, including Meta WhatsApp Business services, website hosting providers, and business software services.

These providers may process information under their own applicable privacy policies and contractual arrangements.

We encourage users to review the privacy policies of relevant third-party services.

We may update this Privacy Policy to reflect changes in our services, business operations, technology, or applicable legal requirements.

Updated versions will be published on this website with a revised effective date.

For questions about this Privacy Policy or requests concerning personal information, please visit:

Eminent Software Solutions Private Limited

Website: https://essonline.in

Privacy enquiries: Use the Contact Us option on our website.